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Payment Options
The Online Account Management offers the following:
- Payment and billing history
- Copies of previous bills
- E-Bill enrollment with e-mail or text notifications
- Pay multiple accounts at one time.
- Store multiple payment methods
- Auto Pay enrollment and updates
- Update billing information, e-mail and phone numbers
For questions regarding the online payment portal, email customerservice@cvwd.org or call (760) 391-9600 Monday-Friday from 8:00 am – 5:00 pm.
Telephone Payment
To pay by phone, call the CVWD automated system 24/7 at (760) 391-9600. Customer Service representatives are available Monday-Friday from 8:00 a.m. to 5:00 p.m. We accept Visa, MasterCard, American Express and Discover at no additional charge. You will be provided a confirmation number when your transaction is completed. The confirmation number is your receipt of payment; you do not need to call CVWD with the confirmation number. You will not be charged a processing fee.
If you are unable to reach the Customer Service Department, you may contact our automated 3rd-party service, Official Payments, at (800) 874-6558. You will need your 12-digit water utility account number. You will be provided a confirmation number when your transaction is completed. The confirmation number is your receipt of payment. If using Official Payments to pay a delinquent bill, you must call CVWD during normal business hours and provide the confirmation number prior to the disconnect date to avoid discontinuation of service.
Banking Website Payment
CVWD accepts payments electronically from customers using online or telephone banking systems. Please include your 12-digit water utility account number (including the dash) in your online banking system. Please do not add any commas, periods, spaces, or alpha characters. Once you confirm your water utility account number, and have difficulty issuing your payment electronically, please contact Customer Service at (760) 391-9600. Payments must be made through U.S. banks.
Mail in Your Payment
Mail a check, money order, or cashier’s check drawn on a U.S. bank to the address below. Please include the payment stub from your monthly bill.
Coachella Valley Water District
P.O. Box 5000
Coachella, CA 92236
In Person Payment
You may pay your water bill at either the Palm Desert Operations Building or Coachella office Monday-Friday, 7:30 a.m.-5:00 p.m. After-hour drop boxes are available at each entrance 24/7 for your convenience.
- Palm Desert Operations
75525 Hovley Lane East
Palm Desert, CA 92211
Get Directions - Coachella Office
51501 Tyler Street
Coachella, CA 92236
Get Directions
Delinquent Accounts
Effective March 1, 2017, a $25 Delinquency Fee will be assessed to accounts not paid within 25 days of the prior month’s billing due date.
Please click here for more information. [English] [Spanish]
Water services are billed monthly and are due and payable 15 days after billing date. The billing timeline is as follows:
| Day | Action |
|---|---|
| 1 | First Bill Mailed |
| 15 | Bill Due Date |
| 25 | 1.5% Late Charge Assessed |
| 30 | Second Bill Mailed with Previous Balance |
| 40 | Past Due Notice Mailed; $25 Delinquency Fee Assessed |
| 50 | Turn-off Notice Mailed |
| 60 | Service Terminated; Meter Locked Off; Restoration of Service Charge Due |
If you are having difficulty paying your bill, please contact Customer Service to discuss payment arrangements to avoid disconnection of service.
If a delinquency occurs, a turn-off notice will be mailed to the service mailing address at least 10 days prior to turn off. A property owner who authorized a tenant to be billed will also be mailed a courtesy turn-off notice.
Once service has been disconnected, the following fees must be paid in addition to the total amount due:
$100 Same Day Restoration (restoration is between 8:00 am and 10:00 pm weekdays, excluding holidays)
$75 Next Day Restoration (restoration is between 8:00 am and 5:00 pm) weekdays, excluding holidays)
$250 After Business Hours Restoration (restoration is between 10:00 pm and 8:00 am weekdays, all day weekends and holidays)
The following payment options are available for your convenience:
a) Pay using our online account management.
b) Pay by using a Visa, MasterCard, Discover or American Express credit/debit card by calling our automated system at (760) 391-9600, anytime.
c) Pay in person during normal business hours Monday-Friday 7:30 am-5:00 pm at one of our offices.
d) Leave check payments in one of our drop boxes at either the Coachella office or Palm Desert Operations office.
Returned or denied payments will be assessed a $25 service charge.
KNOW YOUR RIGHTS
Please be advised that a tenant has the right to become a customer without being required to pay an owner’s delinquent bill. If you are a current tenant and are in a situation where Water Service may be discontinued and wish to establish an account please contact us at (760) 391-9600. All applicants must meet the CVWD requirements for establishing service. If the current owners account is not delinquent, tenants must have authorization from the property owner in order to establish service.
Help2Others Customer Assistance Program
Starting January 2, 2018, residential customers can apply to receive a $100 credit on their water bill. Visit our Customer Assistance Program page to learn more. Assistance is based on eligibility requirements.
Request for Account Review
Click Here to Request for Account Review For any questions or disputes regarding service or charges, a written billing review request must be made within 60 days from the date the bill is rendered. To submit your request online, please click here. If you wish to mail or fax your request, please download the form by clicking here.
PLEASE NOTE: CVWD has a water budget-based tiered rate structure. We recommend that you review information about CVWD’s tiered rate structure prior to starting service.